TRAINING AND QUALITY DEVELOPMENT MANAGER (HHG MILITARY MOVE)
Company: HomeSafe Alliance
Location: Clearfield
Posted on: October 11, 2024
Job Description:
Title:Training and Quality Development Manager (HHG Military
Move)HomeSafe Alliance is the single global household goods
movement manager of over 300,000 Military Household Goods moves per
year for USTRANSCOM and the U.S. Armed Forces, Department of
Defense civilians, U.S. Coast Guard, and their families.When you
become part of our team at HomeSafe Alliance, your opportunities
are endless. Through internal collaboration, and with our partners
and customers, we're defining tomorrow's challenges, then providing
the innovative solutions to overcome those challenges, always
maintaining our commitment to Zero Harm and Sustainability
Platform.Working at HomeSafe Alliance means being rewarded for your
contributions. In addition to competitive benefits and professional
development, our people are empowered to use all their potential,
creating meaningful change for themselves and our clients. We
attract the best minds in the world because our expertise thrives
on creativity, resourcefulness and collaboration. That is how we
supply our clients with cutting-edge solutions.As the needs of the
world change, we're ready to respond and guide the way forward with
strategic, sustainable, and technological advancements grounded in
more than a century of practical application and execution.The
HomeSafe team is dedicated to providing fast, easy, and efficient
relocation experiences. More than 300,000 military and government
households are relocated every year. Coordinating these transfers
is a massive undertaking-and we're proud to say that HomeSafe is
positioned to improve the customers' moving experience. As the GHC
prime contractor and household goods moving service integrator, we
provide earlier visibility into upcoming moves and greater network
throughput capacity-ensuring household goods shipments are picked
up and delivered on time. With cutting-edge technology and proven
logistics expertise, we're transforming the moving process by
continuously evaluating, refining, and improving our tools and
techniques. We're dedicated to making sure that every move is
better than the last.About the RoleHomeSafe Alliance is seeking a
highly skilled and motivated Training and Quality Development
Manager to oversee and manage training efforts between HomeSafe,
Service providers, and our training subcontractors. The Training
and Quality Service Provider Development Manager will be
responsible for managing and coordinating the enrollment,
participation, and completion of assigned training courses of
various HomeSafe Connect training curricula in accordance with the
contractual obligations of the GHC and HomeSafe Alliance.This role
requires the individual to maintain a full overview of the service
provider capacity in respective, and forecast trends, patterns,
and/or deficiencies to the Training and Quality Senior
Manager.Essential Duties and Responsibilities:The Training and
Quality Service Provider Development Manager will:
- Work closely with Training and Quality Senior Manager to
identify training needs, gaps, and priorities within the service
provider training ecosystem.
- Communicate training details, logistics, and expectations to
service providers and 3rd party training contractors, ensuring
clarity and accessibility of information.
- Monitor LMS usage, track training completion rates, and
generate reports to assess training effectiveness and
compliance.
- Assist with the collection of feedback from training
participants through surveys, evaluations, and assessments,
analyzing data to measure training satisfaction, effectiveness,
deficiencies, and performance improvement opportunities. Use these
evaluation results to identify areas for improvement, refine
training content and delivery methods, and enhance learning
outcomes.
- Maintain accurate records of service provider training
activities, attendance, and compliance documentation, ensuring PWS
regulatory requirements are met.
- Be available to participate in internal or external meetings,
special functions, and training presentation and development
programs using various forms and formats including group
discussion, Teams calls, webinar, or in-person lecture.
- Assist in developing and presenting a yearly Training
Plan.
- Professionally complete any and all other duties
assigned.Qualifications and Skills Requirements :
- Bachelor's Degree in a related field or equivalent experience
in lieu of degree.
- Strong entrepreneurial skills with prior private business
ownership preferred.
- Must be a U.S. citizen due to contractual requirements.---
- 5+ years' experience in local HHG operations or agency
management.
- Superb written, verbal, and interpersonal communication skills,
and ability to engage with diverse audiences required.
- Ability to communicate and work effectively with external
service provider representatives, 3rd party training contractors,
and internal HomeSafe team members who possess a wide variety of
backgrounds, personalities, and communication skills.
- Proficiency in MS Office, enterprise software and specialized
programs for planning, scheduling, and data reporting.
- Proficiency in record keeping and data management, ensuring
accurate tracking of service provider participation and
compliance.
- Excellent customer service and problem-solving skills, with the
ability to assess challenges and deliver effective solutions with a
sense of urgency.
- Ability to plan, deliver, and organize complex projects with
general direction and minimal guidance.
- Strong independent work ethic, with the ability to make timely
and sound decisions.
- Must be able to speak, read, write, and understand English as
the primary language used in the workplace.
- Candidates must be willing and able to support trainees and
service providers in multiple time zones.
- 5+ years' experience as a HHG driver, crew lead, or crew member
preferred.
- 5+ years' experience at van line level in HHG operations with
an emphasis on driver and crew management preferred.
- Former Military Transportation/MilMove HHG Experience
preferred.Note : This position is fully remote / work from home.
HomeSafe will supply appropriate equipment, employee provided high
speed internet is required.Inclusion and Diversity at HomeSafe
Alliance:At HomeSafe, we are passionate about our people,
sustainability, and our Zero Harm culture. These inform all that we
do and are at the heart of our commitment to, and ongoing journey
toward being a more inclusive and diverse company. That commitment
is central to our team of team's philosophy and fosters an
environment of real collaboration across cultures and locations.
Our individual differences and perspectives bring enhanced value to
our teams and help us develop solutions for the most challenging
problems. We understand that by embracing those differences and
working together, we are more innovative, more resilient, and
safer.Benefits:
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired
employees
- 401(k)
- Health and Wellness Programs
- Disability, Life and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care
services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical
- TRICARE Supplement Plan
- Voluntary Benefit Plans
- And more!HomeSafe is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, disability, sex, sexual
orientation, gender identity or expression, age, national origin,
veteran status, genetic information, union status and/or beliefs,
or any other characteristic protected by federal, state, or local
law.HomeSafe--- - Delivering Solutions, Changing the World.HomeSafe
has been established to be the premier household goods move
management service provider for the U.S. Armed Forces, Department
of Defense (DoD) civilians, and their families. Our team is
dedicated to providing fast, easy, and efficient relocation
experiences.More than 300,000 military and government households
are relocated every year. Coordinating these transfers is a massive
undertaking-and we're proud to say that HomeSafe is positioned to
improve the customers' moving experience. As a household goods
moving service integrator, we provide earlier visibility into
upcoming moves and greater network throughput capacity-ensuring
household goods shipments are picked up and delivered on time.With
cutting-edge technology and proven logistics expertise, we're
transforming the moving process by continuously evaluating,
refining, and improving our tools and techniques. We're dedicated
to making sure that every move is better than the last.We thank you
for your service, and for the privilege of serving you in return.A
t HomeSafe, We Deliver.Fraud AlertFraud has infiltrated the job
placement market via the internet, email and direct phone contact.
Attempts have included unauthorized use of HomeSafe's name and logo
to solicit potential job seekers or to extend false job offers. Bad
actors may mix in fake job advertisements with legitimate postings.
These ads can include contact instructions and require job seekers
to send sensitive personal information or money to pay for visa
applications, processing fees, etc., in exchange for consideration
for a high-paying position.HomeSafe will never ask for any sort of
advance payment as part of the recruiting/hiring process. Candidate
profiles are carefully managed to protect personal
information.Benefits:
- Medical, Dental and Vision Insurance.
- Paid time off (PTO) Three weeks of PTO for newly hired
employees
- 401(k)
- Health and Wellness Programs
- Disability, Life and AD&D insurance
- Employee Support program
- Family Support: Bright Horizons, child and elder care
services
- Teladoc Medical Experts, second opinion program
- Travel Accident & Medical
- TRICARE Supplement Plan
- Voluntary Benefit Plans
- And more!
Keywords: HomeSafe Alliance, Logan , TRAINING AND QUALITY DEVELOPMENT MANAGER (HHG MILITARY MOVE), Executive , Clearfield, Utah
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